Ocean Import Coordinator (3 Months Contract)

Job Offer #1234

Zodiac Impex Inc. – Mississauga, ON
$16 an hour – Temporary, Contract

Job Description
Ocean Import Coordinator (3 Month Contract)
Monday to Friday – 40hrs a week
We are a Freight Forwarding Company looking to hire an Ocean Import CSR Agent to serve as a point of contact for the customer, overseas agents. This will ensure operational excellence, high productivity and customer satisfaction at file level for all import shipments in to Canada and USA.Responsibilities:

Ensure customer satisfaction and retention by answering all customer inquiries within the same day whenever feasible or within 24-hours of inquiry, including exceptions, rates, other fees and track & trace
Further increase customer satisfaction and business share through proactive and regular contact
Plan, organize and oversee operational logistics of the organization
Resolve freight related issues ; prepare and submit reports
Communicate with and ensure release of the freight from ocean carriers
Arrange for pick-up of cargo from carrier location
Notify customer/broker of arrival and charges
Arrange transportation of freight to consignee destination
Updating internal electronic systems as required
Other duties as requested

Secondary School
Previous Freight Forwarding knowledge is an asset

Ability to shape conversations to ensure focus and understanding
Effective listening
Willingness to engage in constructive confrontation
Ability to clearly and concisely present both written and/or oral information

Readiness to provide alternatives and optimized solutions to the Customer

Readiness to continuously focus on identifying and meeting customers current and future needs
Readiness to provide alternatives and optimized solutions to the Customer
Ability to establish a successful long-term business partnership with internal and external customers

Planning & Organizing (Ability to prioritize, plan, assign & control)
Time management (monitoring performance against deadlines and milestones)

Languages: Excellent command of verbal and written English

Contact: Absolutely no cold calls or placement agencies.Please apply through indeed with the subject “Ocean Import Coordinator”.We thank all applicants for their interest, but only those suitable for the position will be contacted.
Zodiac Impex Inc.

Job Type: Contract

Salary: $16.00 /hour

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